To facilitate users supporting each other when it comes to, e.g. specific applications, we created a simple paint application where you can draw, write text and take screenshots.
One of the usage scenarios we see for using this application is when someone asks how to perform a specific action in an M3 application. In this case, you could start paint (paint://) and choose Screenshot. When the user performs this action, the screen will fade to light grey and the cursor will change to a crosshair as in the image below. This way of taking screenshots is used from other parts of Smart Office as well, such as in the Conversations window via the attach button and the Add Screenshot button in the share dialog of the Infor Ming.le™ integration.
This faded screen allows the user to select a custom area of the screen that will be captured. It can be cancelled at any time using the Esc key on the keyboard.
After the area has been selected, the captured image is displayed in paint. The user can thereafter add text, highlight or draw in the captured image to clarify the description.
When the user is satisfied with his/her drawing, it can be shared via the share button in the upper right corner to e.g. Collaboration or Infor Ming.le™.