How can I become more efficient working with the new Log Viewer?
Assume that you encounter an issue running Smart Office or have a log file sent to you. To view the content of the log file you can open it in any text reader and perform a free-text search, but even if you know what to look for it’s time consuming.
Open the improved Smart Office log viewer instead and it will show the log entries related to the current session of the running Smart Office. In the session selector you will see when you started this Smart Office session, number of issues found and the time for the latest log entry. The content in the viewer is only refreshed when you launch the viewer, press the Current button or import a previously saved log file.
In the right side-panel, the Smart Office version and Windows related versions are extracted and presented among other interesting facts.
Start the investigation by expanding the left side-panel and under the General header, click and go through in order; Fatal, Errors, Exceptions and Warnings to make a quick examination and see if there are any relevant log entries in each category.
If you encounter a log entry of interest, select it, open the context menu and click the View Selection in Session Context. The full session will now be visible and you can see what has occurred before and after the selected log entry.
Highlight and mark lines in the log
To keep track of log entries you can mark lines with a color or do a strikeout to make them stand out when scrolling through the content. Select the lines to mark and use the context Mark menu to perform the action. To retrieve the marked lines click on the categories under Markers in the left side-panel. The markers will disappear when the log viewer is closed and restarted.
Errors and exception log entries can automatically be marked in the left margin with a colored line, if the Enable Color Markers option is set in the context menu.
Yesterday I encountered an issue that’s no longer in the current log
The Smart Office log file is renewed every calendar day and the previous one is renamed with the date added as a suffix on the filename. The log files from the last week are stored beside the current log in the client data area.
Open a previous log file by pressing the Import button while holding down the SHIFT- or CTRL- key to add the necessary filter option and set the target directory to the client data area. In the dialog that appears you select the Old Log Files filter and the existing logs from the last week appears.
Where do I Find the S3 Excel Add-in log file?
The S3 Excel add-in has a separate log file that is also located in the client data area. Perform the same operation as when looking for older log files but look for files whose name starts with S3.ExcelAddin.log.
I need help to resolve the issue
There are a couple of ways for you to share the log content with support or another helpful person.
Takes a snapshot of the Log Viewer window and put it in the Clipboard. This is intended for documentation and communication, but not useful to send in a support request.
Copy the full log of the selected session into the Windows Clipboard.
Open the log file in the Windows associated text viewer.
Mail Support Zip
Create a new mail in Microsoft Outlook with Smart Office support related files zipped in an attachment.
Create a new mail in Microsoft Outlook with the full log file as an attachment.
I’m the recipient of a log file
If you received a help request or a support ticket with a log file attached, you can view it in the Log Viewer to make a quick review of the content and get the basic facts extracted about versions and runtime environment. You can open the log from the Windows Clipboard or the filesystem. Press the Current button to reload the active Smart Office log file.
Reload and show the current Smart Office log file.
Show the log file found in the Windows Clipboard.
Open a log file stored in the file system. Press SHIFT- or CTRL- when the button is pressed to set the client data area as initial directory.